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angelique S

1 reviews | Active since Apr 2013

05 Jun 2018, 06:44

Trying to Exchange items for the same but smaller size

I bought 2 pants last week Monday 28 May 2018, as my 2 year old was with me and starting to get difficult, I did not have time to fit them. So I just bought them and fitted them at home. They were too big and I only got time yesterday 4 June 2018 to go and exchange them for a smaller size.

When I bought them on 28 May they were on promotion for, buy 2 for R150-00 and the normal price is R99-99 each, When I tried to exchange them yesterday for the correct size the store (Reds mall, Centurion) refused unless I pay in the R50-00. Their reason for this was that it is not on promotion anymore.

Surely that cannot be correct, I am not returning them for something else or for a refund, I wanted the exact same pants I already bought and paid for, just wanted to exchange them for a smaller size...... I also wanted to buy 2 more which I told them I will obviously by the full price for, but I am not going to pay in R50-00 for the 2 already bought last week.

They did not want to listen to my reason and I ended up telling them, to give me back my slips and pants I bought, but now I am still sitting with the 2 pants that is too big and I really wanted to get 2 more as it is really beautiful pants, What do I do now? What if it was reversed, what if it was not on promotion when I bought them but was wen I wanted to exchange, surely they would not have given me R50-00 change?

The staff and store manager was very unhelpful and did not even care to listen to me.

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Replies (2)
Ackermans
Ackermans's reply05 Jun 2018, 08:29
Official

Good day Angelique,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply06 Jun 2018, 16:16
Official

Good day Angelique,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service