******* and ****

On the 14th of June I visited Ackermans in the Garden Route Mall and was approached by an employee named Emmerson. He asked for my card and advised me that since I'm an A+ account holder I qualify for free family funeral cover. I've had this account for 5 yrs and have never had any issues whatsoever but this is very upsetting. I reconfirmed with him if this is free and he assured me that I will not be paying for this product. When I got to the cashier I asked her if she was aware of this and if it really is free and she advised me that it's not free and that the policy amount will be charged to my account every month. I went back to Emmerson and requested immediate cancelation and asked why he **** to me which he continued to do. He said he will get the policy canceled and will get back to me. I visited the branch again o the 18th after I received the confirmation sms on the 16th and questioned him on why this is still not canceled and why he never got back to me. No apology and a bad attitude later he advised me that the policy is canceled and that I can check my statement at the end of the month which I did. For June there was no policy charged to my account however it is reflecting on my July statement. I had to take time out of my day and use my resources to get this policy canceled and was advised that cancelation takes 30 days. Meaning I now have to pay for this policy. I refuse to pay for something which I was ******* and **** into and for which I was assured of cancelation. I want this removed from my July statement immediately and want this matter resolved asap.