Treating people like dirt and **** at their most vulnerable time in life.

I have an ackermans account and have been on disability since the 2nd of September 2021 already. I have tried my atmost best to ensure i pay both of my clothing accounts even though i dont have an income. I called ackermans customer service on *** the week before last to advise i am unable to make payment and requested their assistance with the disability benefit available on their account. I spoke to an agent named Zandile Mqoqi who advised me that there is three claim forms to be completed and also i need to attach my medical report. She said her manager Bonita Carolus in customer service will forward me the documents and after submission thereof i will receive feedback on the outcome of the benefit the following day.Two days thereafter i had to call customer service again advising i need the documents. After i received the email from bonita Carolus and run around like a hedless chicken to get the documents completed not having any source of income. I submitted the documents on the 22nd of November 2021 and have been calling ackermans 3 to 4 times a day with no feedback in sight. I spoke to angelique a team learder in customer service whom really tried to assist me however the claim does not form part of her departments work. I spoke to a lady called Carmen Aploons whom has advise me she cannot search on their system for anything she is working from a flow and cant check to see if i send them the relevant documents. She claims that this is not an insurance and no money will be paid to me its a benefit of the account. I told her not to speak down on me as i am not stupid and i know how a computer works. Ive advised that i understand the benefit but i just need assurance as to whether or not the documents were received as i am stress out about payment being due and im already suffering from a mental illness so the worrying is not good for me. She gave me alot of attitude and was of no help at all. First told me shes not at her computer and the two days there after whenever i called to speak to her she claimed to be busy in a meeting saying she will call me back but up until today she never did. I gave her the email address i sent the documents from and she refused to check the system. I resent the documents twice even send it to customer service and her personal email address and received the read requests from ackermans only for carmen to send me an email yesterday to a completely different email address to say she did not receive the documents. How do you treat people who already have a problem with so little respect and dignity? She didn't even have the decency to put her name in the email she only pulled rank on me telling me she is the hardship benefit administrator and shes telling me she didn't receive anything. Yet i received two read requests from ackermans on the emails. whilst speaking to her telephonically trying to explain myself to her like a child she simply responded saying er er er. That is not professional at all. How do u speak to clients like that? Or even expect them to provide their personal information to an email without a signature. Did it come from a ********** email address or am i not allowed or entitled to have the name of the person who should be assing me. Is this how ackermans deal with people? This is really horrible and awful Angelique could find the documents on the system and advise she will resend it to carmen. Carmen aploon didnt even have the decency to phone me to confirm the email address knowing i have begged her for assistance in this regard. I dont have a cent yet i need to phone ackermans everyday 4 times a day. No1 provides feedback. No one is helping me. When you do call for assistance people are treating you like a stupid **** begging for money. I got so upset with the way carmen aploon treated me i actually had 2 panic attacks and was admitted in kalbremner hospital late last night. I wish i had the money to settle this account and close it off. I will never do business with ackermans again. The service is horrible when a person need them the most. Yet my other store account was sorted and helped me within 4 hours. I will not advise anyone to take credit from ackermans. Their people are useless and of no help. They arent trained to work with people and have no sense of client service at all. U will have to phone out at least R300 airtime only to be treated like a piece of dirt and make you more ill at a time when you are at your most vulnerable. I strongly disagree with how they treat people. Wish i was in a better position to just close this account off. Cause all they did was cause more pain and acne and now i am the one who was readmitted in hospital. Yet when they wanted me to open the account they knew how to phone me everyday and insist i should take the credit but when i had a problem they couldn't assist. Even after i never missed a payment on the account and tried my best to pay my full installment for three months with no income at all. I have no idea where i will get the mobey to repay for that money borred to pay them.