Traumitized Family follow Up Cresta Store

<p>So initially wrote this complaint about Ackermans bad service (See Below), I was called back by the area manager that assured me that I will not be compensated as I did not suffer any loss. Even the area manager did not seem to be trained well as his tone of voice changed when I told him that its not my problem if your staff is not adequately trained. I then requested I chat to someone higher that can assist, and they get general manager to call me back, my initial complaint was not even explained to him correctly before he called. He then had to call the store again and reinvestigate then called me back to use irate customer solution tactics on me to tell me what I want to hear, he then said to all he can do is to apologize and that Ackermans cannot reduce my layby amount and that he can wish me a merry Christmas that’s all - so no compensation. <br /> <br /> Firstly, these guys seem to blame it on holiday staff or no well trained staff, but i beg to differ these staff seemed to belonged at the store because of the way they behaved. Also it seems that they spoke amongst themselves and have decided that they will not compensate me for my traumatic and emotional experience that the Ackermans caused. Ackermans does not get customer service, they DONT GET ME.</p> <p>I understand that a business does not want to incur loss, even in my own I would not want to incur loss. But there is an exception to rule especially if you experience the kind of service I had. I am not satisfied by this answer and don’t believe that they cannot accommodate me in providing an incentive for how they mistreated us. ( a significant discount on my layby of R6 000)<br /> <br /> I have always bought clothing from Ackermans and been loyal to the brand, but they have let me down.<br /> I’m an angry customer and Father, and Ackermans did what they did not only to me but to my family to the extent that my kids are talking about this incident, this thing is personal to me. Ackermans only seems to care about money and retaining losses, then about its customers. They are not listening to my pain and concern</p> <p>This thing is personal to me - If possible I would like someone to call me back with what a decision of what I am asking for. Telling me you will deal with the staff and have disciplinary action is not enough as they are not well trained. The whole irony in this is, how are you going to give a warning or discipline staff that is not correctly trained - this will be a slap on the wrist.</p> <p>So please don’t call me back if you not going to significantly reduce my amount on my laybe or provide me with some incentive for dropping the ball.</p> <p>" Hi</p> <p>I had the worst experience at Ackerman on Friday the 02 December 2016. The branch is based in the Cresta Mall shopping centre.</p> <p>I went to the branch to take out a Layby as I have been doing for about two years. I was with my wife my son of 7 years and daughter of 3years. The Branch was closing at 7pm and we entered at 6:41 to be precise. I asked one of the ladies that were working there if it was possible to commence with the Layby as the shop was closing at 7pm. She then said it should not be a problem as there were other customers in the shop as well. So went about doing the shopping for the kids and as any1 knows when picking clothing you can’t be rushed as you could take the incorrect sizes etc.</p> <p>When it hit about 7:20 pm you staff began to terrorize us and this what they did:<br /> - While we shopping for the last bit of clothing, they switch off the lights and then turn it back on again quickly. This scared my kids and wife that were in the store. <br /> - At that same point in time there were ladies that were still packing t-shirts, and one of the lady's (Phumzille was a her name) spoke in vernacular which I can understand and she said "These customers is snaaks because why they come do a lay bye this late and made a sound with a mouth" I was even afraid to look at her because she was intimidating.<br /> - They then proceeded to turn on the inter comm and it sounded as if someone was knocking it with their fingers but it was loud. That again added to the terror after they switched off the lights. We then just threw in whatever we could find because I myself felt intimidated and scared as to why these people are doing this if they said we can take out the layby.<br /> - So we then finished and went to the tills to proceed with finanlizing our laybye, at the tills the same lady Phumzille came there and banged the cupboards and threw the hangers <br /> - We finished the laybye and then before we left she was at the door Phumzille and she was still mumbling stuff , and we felt so uncomfortable and intimated.<br /> - The manager and all the staff were talking about us and that we must just get out quickly.<br /> - They then gave me the head office number which is also wrong as its for stores.</p> <p>I would like to be compensated as well as the staff of that branch be disciplined.I will take this matter further if my requests is not adhered to</p> <p> </p> <p>Thank you.<br /> Regards<br /> Rothwell Campher "</p> <p> </p>