1 reviews | Active since Jul 2011
Trashy customer service at Ackermans
How is this store still operating, the customer service at the Matatiele store is horrific. I've never been treated like a begger and dirt like I was, the staff said they are educated and I need to behave when I get into that store, but what's fascinating is how they treat customers. They make a mistake on the till and demand I go withdraw money and come back when the store is open because they were closing. Thir items don't have prices and they would rather you leave the product instead of them checking for you. Mind you the NCA says if an item is not priced it's free. When you inform them they go to the back for 15 minutes just to get the price. Time is money and I wasn't there to camp at Ackermans. Then they start mopping the floor while you are trying to shop without putting up the wet floor sign, talk about safety, then they lost it when I stepped where they were mopping. They threatened me with witchcraft and how they would pray I go to hell. I have never been treated like this. The so called Mazoe refused to be the cashier clearly because she's too high and mighty and we had to wait while she was standing there. I've never had to defend myself in a store but Sibusiso and Christina were out to ensure I feel dirt and I want an apology from them so they learn you don't treat customers that way. I am an educated individual and I would never treat people like dirt irrespective of their social standing.
Then you are instructed to call the store manager Mam Christina who never came so I could address this issue with her.
I hope they train their staff some basic customer service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Kind regards, Ackermans Customer Service
Kind regards, Ackermans Customer Service
