BM
Blossom M

1 reviews | Active since Jul 2011

29 Dec 2018, 16:47

Trashy customer service at Ackermans

How is this store still operating, the customer service at the Matatiele store is horrific. I've never been treated like a begger and dirt like I was, the staff said they are educated and I need to behave when I get into that store, but what's fascinating is how they treat customers. They make a mistake on the till and demand I go withdraw money and come back when the store is open because they were closing. Thir items don't have prices and they would rather you leave the product instead of them checking for you. Mind you the NCA says if an item is not priced it's free. When you inform them they go to the back for 15 minutes just to get the price. Time is money and I wasn't there to camp at Ackermans. Then they start mopping the floor while you are trying to shop without putting up the wet floor sign, talk about safety, then they lost it when I stepped where they were mopping. They threatened me with witchcraft and how they would pray I go to hell. I have never been treated like this. The so called Mazoe refused to be the cashier clearly because she's too high and mighty and we had to wait while she was standing there. I've never had to defend myself in a store but Sibusiso and Christina were out to ensure I feel dirt and I want an apology from them so they learn you don't treat customers that way. I am an educated individual and I would never treat people like dirt irrespective of their social standing.

Then you are instructed to call the store manager Mam Christina who never came so I could address this issue with her.

I hope they train their staff some basic customer service

0
Replies (6)
Ackermans
Ackermans's reply31 Dec 2018, 09:16
Official
Good day Grace,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards, Ackermans Customer Service  
Ackermans
Ackermans's reply31 Dec 2018, 10:16
Official
Good day Grace,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards, Ackermans Customer Service  
Ackermans
Ackermans's reply03 Jan 2019, 15:23
Official
Good day Grace,  We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
Ackermans
Ackermans's reply03 Jan 2019, 15:24
Official
Good day Grace,  We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 
BM
Blossom M's update04 Jan 2019, 08:48
Reviewer Update
I will try and go to the store today to meet the manager and the staff and I will give feedback later.
BM
Blossom M's update04 Jan 2019, 16:22
Reviewer Update
I was at the store today and Christina and Mazoe have apologized but Lerato and Sne are beyond words with lack of customer service, they are a perfect example of staff that we employ that do not have the same vision as where the company and brand is going. They are out to tarnish the Ackermans brand. Gus Ackerman and the Pepkor would be very disappointed. They had to be begged to apologise for their behaviour. Please send them to customer services training should you decide to keep them after witnessing that type of behaviour. Because of their terrible attitude and bad behaviour in front of their managers, I will not change my review until I see change when it comes to the 2 young ladies and the staff that was not at work today.