Transaction incorrectly processed by teller

<p>i am writing on behalf of a colleague who does not have access to internet. At the end of September she went into an Ackermans branch for 3 transactions:</p> <p>1) to settle her account</p> <p>2) to purchase items on lay-by</p> <p>3) to pay her multichoice account</p> <p>These 3 transactions were done separately by the same teller. However, the last transaction was incorrectly taken against her lay-by account and not paid to multichoice. She went back to the branch but they say they cannot reverse the transaction. She is now out of pocket as she has had to spend more money to settle the multichoice account directly. Please assist</p>