RS
Raisibe S

1 reviews | Active since Oct 2013

26 May 2016, 01:49

Training needed

<p>I went to Ackerman on the 24-05-2016 to pay a bill (pay@ outlet). When i spoke to the cashiers none of them knew how to do this. One of them tried to help, but she still failed. </p> <p> </p> <p>I feel like the Ackermans staff need more training when coming to account payments so they dont waste customers time and incovinience them by turning them away.</p> <p> </p> <p>Thanx </p> <p>Mrs Maphoto</p>

0
Replies (3)
Ackermans
Ackermans's reply26 May 2016, 06:08
Official

Good day Raisibe,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

RS
Raisibe S's update28 May 2016, 02:07
Reviewer Update
Thank you very much for the response. I was contacted and assured that this was a technical problem which has now been resolved and the staff has been tought how to handle such situations in future. Happy shopping to all Ackermans customers (Diepkloof square) Kind Regards
Ackermans
Ackermans's reply31 May 2016, 06:40
Official

Good day Raisibe,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,