sV
sandra V

1 reviews | Active since Nov 2010

04 Dec 2015, 12:43

TOTALLY DISGUSTED

i PURCHASED 2 PAIRS OF SHOES FOR MY KIDS ON THE 29.11.2015. I WENT IN ON THE 2.12.2015 FOR A REFUND AS THEY DIDNT HAVE THE SIZES, THE REFUND WAS PROSCESSED BUT ON MY SMS NOTIFICATION THE MONEY WAS DEDUCTED I TOLD THE CASHIER SHE SAID THAT SHE NEVER SAW THIS BEFORE SO I SAID I WILL BRING MY BANK STATES THE NEXT DAY, I WENT THROUGH YESTERDAY AND SHOWED THEM MY BANK STATEMENTS AND ALSO THAT THEY DEDUCTED THE R119.90 TWICE FROM MY BANK AND I REQUESTED MY MONEY IN CASH AND NOT ON MY CARD THEY REFUSED TO HELP ME AND KEPT TELLING ME THAT IF THEY UNDER THEY WOULD LOOSE THERE JOBS HOWEVER ISN'T IT SAD THAT NOW I HAVE NO MONEY IN MY ACCOUNT AND I MUST GO UP AND DOWN THEY LADY THAT SIGNED OF THE REFUND SAID THAT I SHOULD COME IN TODAY SO THAT THEY CAN SUBMIT THE DOCS. I AM TOTALLY ****ED I AM TRAVELLING FROM ROODEPORT , WHAT ABOUT MY FUEL,<br> <br> I REQUEST MY FULL REFUND AS WELL AS MY PETROL MONEY THAT I WASTED ON STAFF THAT DON'T KNOW WHAT THEY DOING AND **** OF LOYAL CUSTOMERS I WONDER HOW MANY OTHER PEOPLE ACKERMANS HAS DONE THIS TO!!!!!

0
Replies (1)
Ackermans
Ackermans's reply04 Dec 2015, 13:57
Official
Hello sandra321,

We sincerely apologise for the service failure you have experienced.

We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.

Kind regards,
Ackermans Customer Service

Best regards,