To start, I really like the staff at their stores

To start, I really like the staff at their stores. Always so friendly. The problem unfortunately, be VERY, VERY careful with your monthly statements and instalments. When you question it, the email option is slow to reply, and to call doesn't shed light either, I was told they can't help me. Leaving you very frustrated. Basically, they just want you to pay. That's it. Don't ask questions. Zero customer service. Loyalty counts for nothing. You like that jacket? Put it back on the hanger.