To assist with a slip reprint please..

My husband Xolani Petros Mkhize bought a foun 2024/11/29 Samsung A05 on his account that is active..I lost a original slip ..so I got to ****** so I open a case they request a slip for a foun so we went back to Ackerman for reprint they told us they can't do that ... while we took the foun account and we paying every month..they told us we must write Whatsapp to ask about wishes we did the response was to write a email that we did they told us to call the manager.. while they sending us every single day remind us to pay the account..you know South Africa retail shop are failing us all the want from us is to get rich ...I only request a reprint a slip that I got ****** that I don't have a foun.today ..there are just unfair can you please help.please..

Xolani Petros Mkhize *** &***)