Thumbs down for Ackermans service

<p>1. I tried to open a account online - there was something wrong it failed and stated I take my stuff to a store.....okay...</p> <p>2. I went to the store the next day, they took a copy of my ID, payslips, bank statements and application form. They said I will receive an sms and if its approved I need to go back to sign for the card.</p> <p>3. .....I waited a week for a response....nothing. So I went back to the store and asked them. They called and gave me the phone where the lady said that my application was declined....I asked why and she couldn’t say so she gave me the credit bureau’s number.</p> <p>4. Checked my credibility and I couldn’t see anything wrong....Sooo is it because I am a white person???</p> <p>5. I went to the store again and asked for another application form so that my fiancé could apply.....so they said that they don’t give application forms, I had to apply in store. So I knew this was going to be a sad ending I thought let’s give it a try and after I explained my story they asked my fiancé’s details.... which ended up me only having a copy of his ID (and I knew this...) they said they need the original.... after I explained everything.....and I actually only wanted an application form</p> <p>Seriously Ackermans at Heidelberg Mall you need to catch a wakeup call...your staff is *********** and unsure what to do.</p> <p>Ackermans you just lost VERY good customers, really you will kick yourself if you see our bank statements. I just really feel that my application wasn’t even looked at. And that is after they sent me numerous pre-approved letters and sms’s the whole time last year after they gave me the loyalty points card. They sms’ed me about every second day to open an account…. </p> <p>I will definitely not support you ever again!</p>