PR
Paolo R
1 reviews | Active since Apr 2012
10 Aug 2016, 17:15
Threatening Customer
<p>Today at 4pm my wife and 3 year old child were in the Ackermans at bayside mall, an african customer was blocking the walkways with his tog bags while having a fat chat with his wife... My wife squeezed past his blatant inconvenience accidently clipping his bag, this customer then proceeded to poke his finger into my wifes shoulder, and raised his hand claiming he will slap her for touching his belongings and in front of my 3 year old daughter... I will not stand for this behaviour nor the laughing of your cashiers at this incident and demand Ackermans review this situation and assist in investigations (CCTV etc) whereby i will be laying an ************ charge against said individual... I am disgusted if this is the kind of behaviour Ackermans allows in their stores</p>
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
11 Aug 2016, 06:33Good day Paolo,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply11 Aug 2016, 06:33
Official
Good day Paolo,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
PR
Paolo R's updateReviewer Update
11 Aug 2016, 11:16Ackermans was exceptionally quick in their resolve to address the issue, Although the issue is not with Ackermans fault itself, I would have liked to have had more response from security or management to this individual at initial occurence, they have at least done what could have been done to assist in the investigation, Thank You.
PR
Paolo R's update11 Aug 2016, 11:16
Reviewer Update
Ackermans was exceptionally quick in their resolve to address the issue, Although the issue is not with Ackermans fault itself, I would have liked to have had more response from security or management to this individual at initial occurence, they have at least done what could have been done to assist in the investigation, Thank You.
Ackermans's replyOfficial
18 Aug 2016, 06:36Good day Paolo,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply18 Aug 2016, 06:36
Official
Good day Paolo,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,