DR
Dalene R
1 reviews | Active since Dec 2018
15 Dec 2018, 06:49
*******
on 20 March 2018 i bought a cell phone from Ackermans Clearwater mall. The phone was faulty and I returned it to the company on 20 September 2018. To date there has been no feedback on this matter. I have called the office 2 times... and even went back to the store, with no luck. i called customer service and was ensured twice that someone will get back to me in this regard. today is 15 December 2018. No response, no phone or cash. The phone is a Mint Mobicell. it was bought cash. Right now I am without my money and without my phone. This is pathetic service from the company. The inconvenience caused is unacceptable!!!!!! I demand someone gets in contact with me ASAP.
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Replies (2)
Ackermans's replyOfficial
18 Dec 2018, 08:52Good day Dalene,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply18 Dec 2018, 08:52
Official
Good day Dalene,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
24 Dec 2018, 12:05Good day Dalene,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply24 Dec 2018, 12:05
Official
Good day Dalene,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,