*****s at Ackermans retail store

My partner went to take out a lay bye at Ackermans Bougainville around April 2021. Whilst paying, her her phone rang, she answered , put it on the till counter to check if her laybye was of the correct items.Her phone then went missing . she immediately asked for a footage of what had happened during that time and was told they cannot help. They just brushed it up with an " we are sorry, such things happens". we have been loyal customers to Ackermans and we are very dissapointed in the treatment we received from Ackermans' staff.