KM
Kefilwe M

1 reviews | Active since Apr 2018

30 Apr 2018, 14:13

They Dont want to close my account

Today i want to share the bad service i received from Ackermans. Since March i have been trying to close this account. They told me what was due and i paid it. A month later my account is still not closed. On the 24 March they told me there is now R90.53 outstanding on my account. Yesterday the 30 April I went into the store to pay it, it jumped to R140. I paid the amount and could not close it immediately as i needed to wait 24 hours. Ackermans has a whatsapp number of ********** , when you call that number, it just rings and no one answers. Even on their website they dont have contact numbers, they would rather you leave your contact number and no one calls you back but in the meantime your bill just keeps increasing.

So if you are thinking of opening an account with them, forget that it will ever be closed. they will take forever to close it but in the meanwhile they are charging you interest

Bad bad service!!!

0
Replies (2)
Ackermans
Ackermans's reply30 Apr 2018, 14:30
Official

Good day Kefilwe,

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply04 May 2018, 10:54
Official

Good day Kefilwe,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service