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nthabiseng S

1 reviews | Active since Jun 2013

07 Dec 2016, 09:00

Thee most horrible service that i ever received

<p>Last week I went to Ackerman's dawn park to exchange a few things I bought on lay- buy and one guy went out of his way to help us get the stuff I wanted to exchange with then problems started at the tills,,,we waited for about 5 minutes while the 2 girls did their own things then one tried to help didnt even bother to greet us and she was useless with coz one had to help her and I told them that some I want refunds on coz I didn't get anything to exchange with and all the drama started coz they told me I can't get my money back and called their supervisor so manager ( the guy didn't greet either) and tried to tell the same nonsense but when I asked since when they couldn't answer and just told her to give me my money and looked at me in a very disturbing way and left,,,</p>

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Replies (2)
Ackermans
Ackermans's reply07 Dec 2016, 09:24
Official

Good day Nthabiseng,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Dec 2016, 09:15
Official

Good day Nthabiseng,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service