The worst service

I am very hurt and disappointed by the service i received from ackermans fourways mall. I did a laybuy end of October for my daughters, i went and paid torwards it middle Nov and then went back on the 26th of Nov to finish up the laybuy and get the clothes out. Waited for almost 30 minutes to be told they cant find my laybuy but still looking…went around the shops to buy time kept coming back to check and there was nothing, after 3 hours of waiting they told me I should give them a day to look for it and if they dont find it they will refund. They only call 2 days later to tell us the laybuy wasn’t found, so now i need to go go the refund. Number 1 my kids dont have clothes, 2. It means i need to go look for clothes from scratch. 3. Chances are they are no clothes in the shops now and how do i go about trying to rebuy clothes for the same budget I initially bought?. They really did me dirty, how does a laybuy disappear just like that? Chances are they have a ***** inside. They need to make it right….fast and quick because theis “refund” is no solution to me, i want my kids clothes and fast