TERRIVLE SERVICE FROM ACKERMANS

I've been a loyal customer to ackermans for years , i have 2 kids and i do all my purchases for them at ackermans ,i was recently invited by the store to open an account and about two months later after receiving the invite , i went into store to go complete a branch application and to submit supporting documents for assessment. upon arrival i was was assisted by a gentleman who assisted mewith filling out an application. on the day that i arrived he was the only one on the floor who was dealing with new accounts , I had to wait about 30 minutes before it was my turn to be assisted and there was only 1 person before me. firstly before I could fill out the application , they scanned my ID and told me I had a pending application . I told the gentleman that was assisting me that I had never tried to do an application prior to this and that I was un aware that there was a pending application on my name . fast forward i filled out an application and then the guy that was assisting me told me that he had to fax my bank statement, ID and payslip to what i believe was to the assessment department, it was a Friday and i was told by the gentleman in store that i would receive an sms or a call the next day with the out come . two days past and i had received no feedback so on my way back from work i went to Ackermans Cornubia to check the status of my application and my application was still pending. we phoned the call center to find out what was going on and i was asked for a fax number that was used to fax my documents( which is the fax number for ackermans gateway ) because as per the agent from the call center, they couldn't find my documents , now because didn't know the fax number i was asked to rescan my documents' through to them again.... now all of this is happening on a Monday after work , i had to go reprint a new bank statement and by luck i stil had my payslip with me and the shop assist in ackermans Cornubia rescanned my documents again and i was told to wait 48 hours for the out come. i waited another 2 days , still no feed back so i decide to go back to ackermans gateway to try and find out if the process usually took that long. when i arrived in store they checked the status of my app and it was still pending, we phoned the call canter again only to be told that they never received my application , from that to them telling me that they received my supporting documents except for my branch application, and that I had fill out a new one AGAIN so basically i spend another half and hour doing the same thing I've been doing for the past week and 7 days later when i call in to find out if my application has been successful or not im told that my information has still not been captured . HOW COME WHEN IVE BEEN RUNNING AROUND FOR 7 DAYS . im very disappointed and it looks like i will have to make a cash purchase for the trip I had planned with my kids this weekend . the service i received is disgusting