SvdS
Shirley van der Sandt

1 reviews | Active since Oct 2016

09 Oct 2016, 19:32

Terrible treatment

<p>On Saturday 8 October 2016 I purchased clothing at Ackermans Vaal Mall. I paid for the articles and when I left the store the metal detector at the door started ringing. The shop attendant at the door called me back and said that there was a problem with my purchases. In front of everybody entering the store and passing the store she started searching my shopping. She found that the magnet had not been removed from the shirt at the till and grabbbed my till slip to check what was on it. She went off to remove it and stuffed the shirt back into the bag. The lady made me feel as if I was a ***** and was *****ing clothes!!! She wasnt even a bit tactful to ask if she could please check my purchases in private and not in public!! This leaves a bitter taste in my mouth!!</p>

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Replies (2)
Ackermans
Ackermans's reply10 Oct 2016, 08:31
Official

Good day Shirley,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply11 Oct 2016, 13:56
Official

Good day Shirley,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,