Terrible, shocking service by a disrespectful staff member at the Balfour Park branch

I visited the Ackermans at Balfour Park today to shop for kiddies denims for my little one. The items I wanted were on the top shelf that swung, flip over and almost fell as I reached out for them, which is a hazard in terms of the OHS Act. All items/jeans on that shelve fell to the floor. I proceeded to go to pay at the cashiers. One of the staff members who saw what happened called some of her colleagues to come see "what I had supposedly done on purpose" and she started hailing insults at me indirectly, calling me names including stupid, supported by some of her colleagues.

In fact, the two cashiers who were on duty at the time seemed are the ones that were actually professional and ignored the situation proceeding with their duties while the lady was making a HUGE scene. A colleague must have advised her to keep it down as I might report her and she started shouting out that I could get her name if I wished to, she is not bothered by the fact that I could report her to head office.

I remained calm and ignored her throughout the ordeal. In fact, I thought I would let it go but I was offended by being called a stupid in front of everyone, in a loud and disrespectful tone for that matter, when I was in actual fact not at fault. Who does that though? Is this the treatment your staff are taught to give to clients. This was utterly appalling to say the least.