LJ
Leandra J
1 reviews | Active since Mar 2019
18 Jun 2020, 14:20
Terrible service
So the second time I phoned in to change my telephone number on my Ackermans account because I can not log in, i was told that my account is now blocked because I cannot remember one of the 2 references I gave when I opened my account! Seriously! Firstly I don't understand why I had to phone a second time, now they cannot assist me further because of security reasons and my account is now blocked. But Ackermans want me to continue paying my account without excuses although I cannot even access my account!
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
18 Jun 2020, 14:58Good day Leandra,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply18 Jun 2020, 14:58
Official
Good day Leandra,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
LJ
Leandra J's updateReviewer Update
19 Jun 2020, 14:28Still no one phoned me. It seems that you don't care if I have an issue, as long as I just pay my account. Although you blocked my account for no reason whatsoever!
LJ
Leandra J's update19 Jun 2020, 14:28
Reviewer Update
Still no one phoned me. It seems that you don't care if I have an issue, as long as I just pay my account. Although you blocked my account for no reason whatsoever!
Ackermans's replyOfficial
22 Jun 2020, 13:31Good day Leandra,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
Ackermans's reply22 Jun 2020, 13:31
Official
Good day Leandra,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
LJ
Leandra J's updateReviewer Update
22 Jun 2020, 14:24Yes I was only helped today by Marlin. At last, someone that actually wanted to take the time to assist me. At least my issues are solved but it doesn't change the fact that your customer care service agents are rude and give the impression that they are not in the mood to assist you.
LJ
Leandra J's update22 Jun 2020, 14:24
Reviewer Update
Yes I was only helped today by Marlin. At last, someone that actually wanted to take the time to assist me. At least my issues are solved but it doesn't change the fact that your customer care service agents are rude and give the impression that they are not in the mood to assist you.