Terrible Service & Bad Attitude from Thulisile Phela

I followed an instruction and send an sms for a new account application then few minutes I received a call for a new application from Ackerman’s. A consultant by the name of Thulisile Phela was very rude to me after I answered the phone and walked out of the office. She verified few details then after that I could not hear her properly because of the network problem which I cannot have control of it. Thus, the call cut off. She phoned again with anger and shout at me saying why I dropped the phone. She didn't even give me a chance to explain that maybe it was a network issue. She asked me If I want her to proceed with application process. I asked her why she was communicating roughly and impatiently with me. She never answered my question. She told me to call the customer service again or go to the store and hang up the phone." Just like that". My message to Ackerman’s is the fact that they should not hire people like this in the new application division because they can’t interact professionally with the clients. This will have a serious negative impact from the growth perspective of the business. If you don't need more accounts to grow your business tell us!!!