Terrible service and security processes from Ackermans

Good day

I am writing this today with regards to the terrible customer service and security I experienced yesterday at Ackermans.

I was given a gift voucher from my Team at work for the birth of my new born child. Yesterday we went into the Ackermans at Clearwater mall, as we got to the till to pay for the items we were told that the vouchers balance is zero and that the voucher was already used. The cashier was convinced that the voucher was already used, and we asked to see the manager because the cashier did not know what to do. The manager called headoffice who advised the voucher was used on a day at another store which is false as we did not used this yet. Firstly I was humiliated as we got treated as if we trying our luck at Ackermans with a new born baby

I was told by the manager I would be called back as we requested this matter to be investigated as this does come across to me as a ***** matter due to security of a gift card. It's been 24 hours and Ackermans has still not contacted me with regards to an outcome of what went wrong. This to me as a customer is ridiculous as a receiver of the gift voucher, I can not imagine the embarrassment of a customer purchasing the voucher as a "GIFT" or gesture to someone else to find that the card is empty yet we have a receipt of proof of it being loaded.

As for the staff of Ackermans at Clearwater, that could not even apologize or treat this matter seriously by management or their cashiers but we were rather treated like less of a customer who has been inconvinced.

IF Ackermans is competent to service their customers well, please contact me urgently regarding this