Terrible service and blatant neglect – Ackermans Mamelodi Crossing

The service at Ackermans Mamelodi Crossing is consistently terrible. The store is always “offline,” leaving both customers and staff frustrated and helpless. Customers are forced to stand in long queues for extended periods with absolutely no communication or indication of when systems will be back online. You’re just expected to wait… indefinitely.

What makes this even more disappointing is that this problem seems to persist only at this specific store. It creates the impression that service standards are lower because the store serves a lower-income community. If this is the case, it reflects extremely poorly on Ackermans’ values and how customer service is prioritised depending on location.

Poor planning, poor communication, and zero regard for customers’ time. This ongoing issue shows a lack of respect and accountability, and honestly explains why some stores are being closed. Customers deserve dignity and reliable service, regardless of where they shop.

Very disappointing.