Terrible service

I had a terrible experience with Ackermans Ermelo in Kerkstreet yesterday 11:13. I asked for my balance The cashier Grace gave it to me, where after i told her the amount i wanted to pay. When i left the shop i realized she swiped the whole outstanding balance. I returned to the shop. I wanted to speak to the manager who also took her time.

I asked them how are they planning to fix this mess. The only idea they came up with was, for me the client, to phone their head office.. Or for them to keep my account card and to swipe cash purchases on thae card and give me the cash. ***** was their answer..

It is unacceptable!!!!