Terrible service

Worst service ever from the contact centre for ackermans. A mere settlement letter took 3 days and they can't provide it or even refer me to someone who can assist. Spoke to Karen, who was super rude, didn't want to follow up, wanted to request it again for the 3rd time. Couldn't get me a manager to assist, said she can't be on the line with me for long since she can't assist, and no Manager called me back with my enquiry. Terrible service. Just terrible