TS
Tshego S

1 reviews | Active since Feb 2016

07 Jul 2020, 15:48

Terrible Service

I bought shoes for my 2 years old who is a big boy. I bought a size 8 which is the correct size the problem is that his feet couldn't fit into the shoe. I misplaced the slip but the shoes are still in a good condition with the price tag still on. The shoes cost R149.95 and when I took them back to the store I get told that since I do not have the slip they will give me with the system price which is now R99. It didn't make sense to me because I was not asking for cash but simply exchanging them. The cashier's attitude was so terrible that I couldn't even say much and just took the shoes I had brought back. I didn't mind with what the cashier said but what really upsets me is how they said it. This happened at Ackermans in Diepkloof square and because of their terrible service I will never ever go back there!!!!

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Replies (2)
Ackermans
Ackermans's reply07 Jul 2020, 16:19
Official
Good day Tshego,

We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply14 Jul 2020, 11:07
Official
 Good day Tshego, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service