TERRIBLE SERVICE

I recently experienced a problem with my cellphone in which I purchased at your store in Randburg. I dropped by the store and gave back my phone (Alcatel popc7) as it was still on warranty (bought in April). Today marks the fifth day in-which I handed my phone in and I have got no feedback whatsoever. I am really dissapointed with the service I received because no one in the store could issue me with a follow up date and information. I can't even start to explain on how important a cellphone is to a person so please can you get back to me with some details before I turn to legal services. Reference no:828967. Not to mention I tried to call your store since 10:00 and the line is busy or not going through, like seriously why put your number on the internet?