Terrible service

I’m highly disappointed at the terrible service that’s being rendered to me by Ackermans. I bought my daughter the Premio Tab8, which she unfortunately got the screen cracked. I went to multiple phone repair stores to have it fixed but to my disappointment the parts are very hard to find with that being said I went back to the Ackermans branch to which I had bought it from making it clear that I will obviously be held liable for the repair costs after numerous failed attempts to contact Ackermans via the Premio contact app to which I wasn’t reverted back to but sadly upon arrival at the branch I was advised that they don’t have the parts available. It’s really hard having to use it because I need to put it in certain positions in order the have the touch sensor work because the sensor does not respond on the spot which has cracked.