TJ
Tracey J

1 reviews | Active since Mar 2018

14 Mar 2018, 16:29

Terrible service

Your customer service sucks!! Ive been calling your contact center the whole day, i keep getting transferred to different agents, and at the end they just drop my call!! All of this just to find out the status of my online application which i did last week friday!!

0
Replies (2)
Ackermans
Ackermans's reply15 Mar 2018, 08:40
Official

Good day Tracey,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply23 Mar 2018, 10:42
Official

Good day Tracey,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service

Best regards,