1 reviews | Active since Jan 2017

07 Feb 2017, 08:22

Terrible Service

<p>Ok so this my second review for the same store in a month, it has now been a month and my phone is not repaird, they called to say it was returned to the store because the repair centre wanted the original slip. However when i went there initially i took my bank statement because i didnt hav the slip and they said its fine...they then printed a slip off their system yesterday...so what the hell has happened in this month???? How incompitent can one be? I am absolutley appalled by this lack of urgency and incompitene.... I want my money back this is bullsh#@!</p> <p> </p> <p>Lynn</p>

0
Replies (2)
Ackermans
Ackermans's reply07 Feb 2017, 08:53
Official

Good day Lynn,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply10 Feb 2017, 13:55
Official

Good day Lynn,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,