1 reviews | Active since Jan 2017

13 Jan 2017, 14:36

Terrible service

<p>Closed my Ackermans account end of Nov last year. Paid acc up, staff member at Wonderboom Junction phoned hq and requested acc to be closed. He told me it was done and destroyed my card. Got phone call today that I will be handed over to attorneys if I don't pay my acc. Phoned hq and they told me that I must pay service fee before they can close it. When I told my story and asked the lady what the outstanding balance was for because the account was closed in 2 months ago, she put the phone down in my ear.</p>

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Replies (2)
Ackermans
Ackermans's reply13 Jan 2017, 14:53
Official

Good day Lorraine,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply13 Jan 2017, 14:54
Official

Good day Lorraine,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service