Terrible online delivery taking 3 weeks

Good day,

Could you kindly advise when I can expect my order?

I have called customer service twice this week & Both times were unhelpful.

They weren't able to advise when I will get the other ot who the courier is for me to make contact to follow up.

I made my order in the 1st June, as per your call centre I need to count from the day it was picked up by the courier, which was the 5th June which means that today it is almost the 7th day & I even went to Ackermans Woman in New Redruth, where I asked to collect from & They are also closing? Their last day is tomorrow that they can get a delivery & When I called them today, they said they haven't received anything yet.

Please advise urgently, as this order was for my nephew who is overseas, so I am going to miss sending his package.

Your customer care won't cancel the order, as the refund will take too long???? I must go travel to a store now that is not near me & Do a manual refund??