OM
Onwaba M
1 reviews | Active since Aug 2019
02 Dec 2020, 13:53
Terrible Customer Service
I’ve had a terrible experience with this service provider. I make monthly payments via eft and have been told payments are not received. I’ve visited the store several times and repeatedly provided banking statements as proof of payment to no avail. Instead I get called and harassed repeatedly by the collections department
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
02 Dec 2020, 14:00Good day Onwaba,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply02 Dec 2020, 14:00
Official
Good day Onwaba,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
OM
Onwaba M's updateReviewer Update
02 Dec 2020, 14:11I’m in store currently and this is the fourth time here. The manager refuses to be of assistance and refuses to scan the bank statements we’ve provided. This is beyond frustrating and I cannot wait to close this account
OM
Onwaba M's update02 Dec 2020, 14:11
Reviewer Update
I’m in store currently and this is the fourth time here. The manager refuses to be of assistance and refuses to scan the bank statements we’ve provided. This is beyond frustrating and I cannot wait to close this account
Ackermans's replyOfficial
10 Dec 2020, 10:28Good day Onwaba,
We had tried to contact you to no avail. We had also sent you an email requesting for your ID number. Kindly respond to the email with your ID number.
Kind regards, Ackermans Customer Service
We had tried to contact you to no avail. We had also sent you an email requesting for your ID number. Kindly respond to the email with your ID number.
Kind regards, Ackermans Customer Service
Ackermans's reply10 Dec 2020, 10:28
Official
Good day Onwaba,
We had tried to contact you to no avail. We had also sent you an email requesting for your ID number. Kindly respond to the email with your ID number.
Kind regards, Ackermans Customer Service
We had tried to contact you to no avail. We had also sent you an email requesting for your ID number. Kindly respond to the email with your ID number.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
11 Dec 2020, 15:53 Good day Onwaba,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Ackermans's reply11 Dec 2020, 15:53
Official
Good day Onwaba,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service