Terrible customer service

<p>i went to the ackermans at Tsakane Mall and settle my laybye in full at exactly 17:05 pm. I then joined the line of the other customers who were also waiting for their laybyes to be brought to them. The customers were called one by one to come collect their items and finally i was the first in the queue. i then noticed that the lady who went to the back to collect the items is taking longer than usual, but i continued to wait. The lady eventually emerged with two packets and started calling the customers who came after me. i went to her to try and understand how they work since i have been waiting for approximately 45 minutes, she explained that they are struggling to find my items - someone at the back is still looking. At this point i was ****ed off because no one said anything to me until i asked. The lady apologised and went to the back - a gentlemen emerged after 10 minutes or so and apologised for the service - he also mentioned that they cannot find my laybye, but they are still looking. AFTER AN HOUR!!!!!!!!!!!!!!!!!!!! I GET TOLD THAT THEY CANNOT FIND MY LAYBYE. i watched as the cashier were laughing, everyone and i mean everyone could have gone to the back to look for the laybye. REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>