RB
Rosetta B
1 reviews | Active since May 2019
02 May 2019, 13:37
TERRIBLE customer service
i made a payment to tenacity(ackermans account)thinking that as a customer it would be so easy for me to just EFT and stand in a long line to make a payment
payment was made on the 1April send to collections,,burton noorman,,nawaal lee no one is coming back to me
and now my account is handed over---reallly?????? its not like i did not make payment
and now the whole of ackermans are calling me to make a payment which i did this is such bad service,,,i never missed a payment ,,and now this
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
02 May 2019, 13:45Good day Rosetta,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply02 May 2019, 13:45
Official
Good day Rosetta,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
RB
Rosetta B's updateReviewer Update
02 May 2019, 14:15what is the use of apologizing
i need my account to be fixed,,,like i said its not like a missed a payment
its funny how many times i called and even went to a branch but no one come back to me
today i logged my complaint on Hello peter and guess what i got a respond
RB
Rosetta B's update02 May 2019, 14:15
Reviewer Update
what is the use of apologizing
i need my account to be fixed,,,like i said its not like a missed a payment
its funny how many times i called and even went to a branch but no one come back to me
today i logged my complaint on Hello peter and guess what i got a respond
Ackermans's replyOfficial
07 May 2019, 13:31 Good day Rosetta,
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply07 May 2019, 13:31
Official
Good day Rosetta,
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Best regards,