Terrible customer service

I bought a baby beanie at Ackermans Randburg. When I wanted to put it on my child I realised the tag was not removed at the till. I tried to remove it but I couldn’t. Today my partner returned it to the store and when they removed the tag they found that it got damaged. She asked the guy by the name Gift(manager)if he could exchange it for her. He told her he can’t because it is not his problem that it got damaged. Then he walked away while they were still talking. I’d like to find out if this is how you do business. He didn’t acknowledge the inconvenience we were caused. The tag was supposed to be removed but it wasn’t. Returning it back cost us money and time. We bought the beanie with the intention of using it the following day. We had to make other arrangements. Now we are told this....