BR
Boitumelo R

1 reviews | Active since Oct 2011

03 Jan 2018, 07:43

Terrible customer service

I went to the Clearwater branch on 02/01/2018. Got to the till where Nikiwe was assisting, she was standing behind the counter with this long, irritable & unfriendly face. I put my items on the counter, she just grabbed them without even acknowledging my presence or a simple greeting and she started to scan the items. I then asked her how she was & got no response. I went on to ask again "how are you Mam", the response I got was this look that suggested that she was just not in the mood accompanied by a very cold & abrupt "I'm fine". Seeing that my presence was not appreciated, I left the store without continuing with the sale because I will not support any business that treats me like they are doing me a favour. I then called ********** three times to speak to the manager, the phone rings a few times then someone just hangs up. Clearly this is the type of service that one should expect in future from Clearwater branch.

0
Replies (3)
Ackermans
Ackermans's reply03 Jan 2018, 08:04
Official

Good day Boitumelo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply03 Jan 2018, 12:27
Official

Good day Boitumelo,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply04 Jan 2018, 12:14
Official

Good day Boitumelo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service