1 reviews | Active since Mar 2017

27 Jun 2023, 15:20

Terrible and disrespectful customer service

Lebogang, the cashier at Waverly Plaza Ackermans was extremely rude. Allowed custmers who left the que to be assisted before myself who was waiting in the que and then CLEARLY spoke about me with said custoner in her language and laughing. When speaking to a manager afterward about the incident the cashier refused to speak English to discuss the matter and gave attitude to both the customer and the manager. The manager, Elizabeth was unable to maintain her staff and to show any authority. The cashier is clearly of the opinion that she is in charge of everyone in that shop.

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Replies (1)
Ackermans
Ackermans's reply27 Jun 2023, 15:44
Official
Hi Elsabe, 

Our sincerest apologies, thank you for bringing this to our attention. Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. Please be advised that this matter has been escalate to the relevant department who will provide you with urgent feedback.
The Ackermans Team