MK
Melanie K
1 reviews | Active since Aug 2015
07 Apr 2022, 18:27
TERRIBLE ACKERMANS WAVERLEY
I ordered a online delivery to Ackermans Waverley on 29 March 2022. On 4 April 2022 the package was delivered to Ackermans Waverley. Today, 7 April 2022, i went to collect the package but the store requested a QR code from me that i never received. I did give the order number but could not receive the package without the QR code. TERRIBLE SERVICE FROM ACKERMANS WAVERLEY. First i was told the payment was reversed and then they requested QR code that i never received.
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Replies (2)
Ackermans's replyOfficial
08 Apr 2022, 13:26Good day Melanie,
Thank you for contacting us.
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply08 Apr 2022, 13:26
Official
Good day Melanie,
Thank you for contacting us.
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
22 Apr 2022, 14:50Good day Melanie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply22 Apr 2022, 14:50
Official
Good day Melanie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,