Tenacity should be changed!!

I have been in contact with 3 of your branches in johannesburg regarding the account application which hasnt been dealt with since from the 2nd week of September. Im finding this so irritating because they keep telling me of the same thing over and over. The last person i spoke with was from Ackermans in Kerk street johannesburg, he spoke to the call center agent who then said all documents are received and the account has been approved i should just wait for an sms with the reference that i should take to any branch an activate the card. I am still waiting to receive the sms. All i ask for is a yes/no response from the company, instead of the run around im being given.I am not happy at with the service i received from tenacity. Worst thing of them all is that they even sent me an account statement with the total amount of how much i have to spend and my details on it