TENACITY ACKERMANS REFUSAL TO CLOSE SETTLED ACCOUNT

TENACITYINC (ACKERMANS) IS REFUSING TO CLOSE MY ACCOUNT THAT I SETTLED IN JULY LAST YEAR. INSTEAD THEY ARE BUSY CHARGING FEES TO THE ACCOUNT AND KEEPING IT OPEN ON MY CREDIT PROFILE. I HAVE WRITTEN NUMEROUS EMAILS TO THEM WITH ABSOLUTELY NO RESPONSE. JUDGING FROM THE AMOUNT OF NEGATIVE REPORTS ON HELLO PETER IT SEEMS THE PERSONS RESPONSIBLE FOR CUSTOMER SERVICE IS DEAD AS THEY ARE NOT EVEN TRYING TO RESPOND AND REDEEM THEMSELVES. I WANT THIS ACCOUNT CLOSED!!!!!!!!!