Tellers don't have to help you

<p> On Friday 30th of September I went to ackermans to activate my clothing account. When I got there the teller at till 2 said my account can only be activated with a purchase which I was fine with she asked for my ID book so that she could make copies whilst I shop.... >>30 mins later I am done shopping and standing in a long que with my son on my back eventually I get to the tills but the lady who assisted me is not there so I explain to the lady at till 3 my story and she tells me to wait at till 1 which I do, she goes to the intercom and asks the lady who works at till 2 to report back to her station 30 minutes later she comes all this while I am standing with my son on my back. she gets there and goes to her till and ignores me she looks at the que and calls the next person I walk up to her and explain that I have been waiting long for her can she assist me, she asked me how was she supposed to siff out that I am waiting for her and she already has a custormer at her till who she called to assit when I come to her what am I expecting of her for her to assist me it wont happen. I inform her that I was instructed to wait at the till were I was waiting. She basically told me were to get off, tells me I should have looked for my ID on the tills as it was right there under a stack of papers and the other lady would have helped me if I really wanted to be helped.</p> <p> </p> <p> </p> <p>she took me between till 1 and 2 all this with an attitude and no custormer service at all..</p> <p> </p> <p>Is this how custormers are treated in your store?</p>