ML
Mosima L
1 reviews | Active since Oct 2020
10 Dec 2021, 10:48
Taken from Pillar to Post on the cancelation of a policy
My father opened a policy with John Craig a couple of years ago (Ref SJC***). Now when he wants to cancel he is told to go to Ackermans since they work together. When he goes to Ackermans, he is told the policy is not theirs and he should go back to John Craig. But what us shocking is that Ackermans is the one calling and sending SMSes requesting payment for the above-mentioned policy.
We have sent a number of emails to John Craig and Ackermans. Even went there physical still did not yield results. We have been at it since September 2021 but still no resolution from either parties.
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Replies (3)
Ackermans's replyOfficial
10 Dec 2021, 16:05Good day Mosima,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards,
Ackermans Customer Service
Ackermans's reply10 Dec 2021, 16:05
Official
Good day Mosima,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards,
Ackermans Customer Service
ML
Mosima L's updateReviewer Update
13 Dec 2021, 15:14Good day, how long is the issue going to take to be resolved because my father is still getting calls regarding payment (even today the 13th December 2021) whereas we want to cancel the policy.
ML
Mosima L's update13 Dec 2021, 15:14
Reviewer Update
Good day, how long is the issue going to take to be resolved because my father is still getting calls regarding payment (even today the 13th December 2021) whereas we want to cancel the policy.
ML
Mosima L's updateReviewer Update
08 Jan 2022, 09:21To date the issues is still on-going. Still no feedback, getting calls requesting money (last call 8 January 2022). What kind of sick game is Ackermans playing. Should we get the media involved now because we have tried everything to settle the matter.
ML
Mosima L's update08 Jan 2022, 09:21
Reviewer Update
To date the issues is still on-going. Still no feedback, getting calls requesting money (last call 8 January 2022). What kind of sick game is Ackermans playing. Should we get the media involved now because we have tried everything to settle the matter.