Hellopeter
Share Your Experience
CC
CHANTEL C

1 reviews | Active since Sept 2018

17 Sept 2018, 11:07

TAKE MY MONEY TWICE

NOT SO GOOD DAY .

Please get you EASTGATE MANAGER ready with slips from 18 June 2018 +/- 17:20

I had Money deducted from my account last nite, that was ment to be a refund in JUNE!!!!!

WHICH I NEVER GOT !

And Now 3 Months Later you take that amount !!! So You have taken R389. and Never refunded me R389.85 so You Owe me R778.85

Please let you EASTGATE Manager Know I will be there today and I will be collecting my money in cash .

Due to unkown transactions from ackermans on my account a had to stop my card !!

Call Me please

CHANTEL

0
Replies (5)
Ackermans
Ackermans's reply17 Sept 2018, 11:38
Official

Good day Chantel,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

CC
CHANTEL C's update17 Sept 2018, 11:45
Reviewer Update
Hi, Thank You Ill keep updates as we progress and post once I get a call . Kind Reagrds Chantel
CC
CHANTEL C's update19 Sept 2018, 13:48
Reviewer Update
Please note that 2 days have gone and still no contact from the Divisional Sales Manager has still not contacted me and i see that there is someone else with the same issue !!!! Debt and not credit !!! I have since gone in to the store where I had China assist me ... he was very helpfull. He called me to ask for bank statements. But this is as far as he can assist in store... They are so quick to call you once you log a complaint and then they get points that they responded but did not get what they responded.... I am still expecting that call from the Divisional Sales Manager! With answers and good news .. All paper work is done thanks to me going to the store after Ackermans customer cares"quick"response for Hello pieter and thank you to a store manger that does his job well .. Thank you China . Keep you posted
Ackermans
Ackermans's reply19 Sept 2018, 14:35
Official

Good day Chantel,

We are still investigating this matter and you will be contacted.

Kind regards,

Ackermans Customer Service

CC
CHANTEL C's update20 Sept 2018, 10:43
Reviewer Update
Good day All, Thank You to all the staff that assist me with the matter. Thank You Hope the Divisional Sales Manager that did call me Yesterday afternoon while he was on training. And thank you to China that had his day off yesterday and Charmaine that assisted in his absents. China took the matter head on and communicated with me and I Thank you for that. I got refunded my money in the store. While they do their investigation continues. Please let me know what the outcome is for future reference. From a complaint to a very happy customer ?