BM
Basetsana M
1 reviews | Active since Apr 2014
12 Jul 2018, 19:03
"System offline"
I am so disappointed by ackermas at selcourt towers-springs, their system has been offline for the the past month and they always say their technical team is "working " on it?? the staff is also devastated because they no longer don't know what to say customers who are using bank cards to buy, because nowadays everyone is using their cards as it make our lives easy. I really love shopping at ackermans but the way they are dealing with this situation is really disappointing. as it shows no value to their customers.
Helpful (0)
Replies (6)0
Replies (6)
Ackermans's replyOfficial
13 Jul 2018, 08:17Good day Basetsana,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply13 Jul 2018, 08:17
Official
Good day Basetsana,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
18 Jul 2018, 11:45Good day Basetsana,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply18 Jul 2018, 11:45
Official
Good day Basetsana,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
BM
Basetsana M's updateReviewer Update
18 Jul 2018, 15:39Good day
I can be contacted on ***
Regards
Basetsana
BM
Basetsana M's update18 Jul 2018, 15:39
Reviewer Update
Good day
I can be contacted on ***
Regards
Basetsana
Ackermans's replyOfficial
18 Jul 2018, 15:43Good day Basetsana,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply18 Jul 2018, 15:43
Official
Good day Basetsana,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
30 Jul 2018, 10:28Good day Basetsana,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply30 Jul 2018, 10:28
Official
Good day Basetsana,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
BM
Basetsana M's updateReviewer Update
01 Aug 2018, 03:20Thank you Andre from Ackermans for attending to the problem urgently. It really shows that u care about your customers
BM
Basetsana M's update01 Aug 2018, 03:20
Reviewer Update
Thank you Andre from Ackermans for attending to the problem urgently. It really shows that u care about your customers