Stupid woman - Esme @ Ackermans Hillcrest Durban

Complaint against Ackermans in Hillcrest, Durban. I purchased items online. I went to this store to fetch my order. The store manager took half an hour to find my item. I showed her that didnt receive my sms with the QR Code to scan my purchase, when i got an sms it was for the invoice. She then carried on trying to scan my package taking more of my time. She then tells me that she needs to go make a photocopy of my code and comeback for me to sign that i received my pacakage. This woman Esme always gives me a tough time when receiving my packages. The last time i sent my friend to purchase a top for me, i sent my friend with a picture and code. Esme told her that it is not in stock. Two days later i purchased that top in the same store. This woman clearly has no idea whats going on in that store. In this time of covid 19 i do not appreciate a person running around with my paid purchase???