1 reviews | Active since Jan 2017
<p>I went to the Ackermans yesterday (16 Jan 17) in La Lucia Mall to exchange school pants and school shirt that i had purchased on saturday (14 Jan 17). The cashier and who seemed to be a manager refused to exchange and gave me a lame excuse that i didnt fold the shirt properly and therefore she will not be able to exchange it for me. I do not believe the horrible service i recieved because i had to unfold the shirt to make sure it fits my son. It it not my duty to fold and i had returned to the store 2 days after purchase meaning I am within my rights as a consumer to return the goods if i am not satisfied. I am baffled at this service!!!! HORRIBLE</p>
Good day Dorcas,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Dorcas,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Dorcas,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Dorcas,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
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