1 reviews | Active since Jul 2021
Store refuses to help with a reprint of an invoice/ till slip
My mother went to buy a phone on the 19th of June at Arkermans in Vredenburg ( Western cape) but she got hokw she realized she lost her receipt/invoice. She called them at that moment to report the missing receipt( thinking in case the phone has problems and she'll need to return it)
The store told her they can't help her with that because they don't have a reprint of the invoice. She went to the store on the 24th July to talk to them. She went with her Rica slip she received when purchasingthe phone( the rica receipt have the date and time) but they told her they can't help and she should call the customer service.
On the same day she called the customer service center that told her they can't help her. She should go to the store. Is it possible for a store to not have an invoice of a previous purchase?
I have been assisted. On the 26 of July (Monday) I received a call from a friendly and kind lady. I was so busy by then and she called again on the 27th. On the 28 I went to the store and she kindly assisted me. She also informed me she was on leave and only came back on the 26(Monday).
Thank you so much for your service, I really appreciate what you and the kind lady did for my mother. She is very happy and that makes me happier. Thank you!!
Kind regards,
M.Rametsi
I have been assisted. On the 26 of July (Monday) I received a call from a friendly and kind lady. I was so busy by then and she called again on the 27th. On the 28 I went to the store and she kindly assisted me. She also informed me she was on leave and only came back on the 26(Monday).
Thank you so much for your service, I really appreciate what you and the kind lady did for my mother. She is very happy and that makes me happier. Thank you!!
Kind regards,
M.Rametsi