AE
Anacia E

1 reviews | Active since Sept 2020

26 Sept 2020, 19:20

Store account

Good day i app**** for a Ackermans store account Online i was asked to send my payslips and id so i did so afterwards they asked for my 3months bank statement i send that also.

I got this sms...Miss Esterhuizen, your Ackermans application was approved with a limit of R5,750.00. To accept and activate your card visit any store with your ID using *** and QPC: 3928. Access these links to view your quotation https://ten2.pdws.co.za/T_DCcVhz and T&C's https://ten2.pdws.co.za/R_AZATC

When i went to the store to activate the account and they told me that the account is declined on their side when we phoned Customer care they said the account is closed but i never had an account with them so I couldn’t understand Why this was happening. I just want to make people aware of this as they put peoples hopes up and fail to deliver.

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Replies (2)
Ackermans
Ackermans's reply28 Sept 2020, 09:48
Official
Good day Anacia,

We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the relevant department who will contact you soon.

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply30 Sept 2020, 16:19
Official
Good day Anacia, 
 We have been informed that the relevant feedback has been given to you. 

Kind regards, Ackermans Customer Service